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QUESTION: | How do I use SmileMakers.com? |
| ANSWER: | Please visit our How to use SmileMakers.com
page for complete detailed instructions. |
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QUESTION: |
How can I get a SmileMakers® catalog? |
| ANSWER: | Call the toll free number 1-888-800-SMILE (7645) or click here
click here to log in to request a FREE catalog online. |
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QUESTION: |
When will I receive my order? |
| ANSWER: | FAST SHIPMENT
At SmileMakers®, we know the faster you receive your
merchandise, the happier you'll be. Therefore, every
order received by 3:00PM EST is shipped the same day!
We ship most orders via UPS.RUSH ORDERS
In a hurry? Next Day, Second Day and Third Day UPS are available.
Charges for the services depend on package weight - Customer Service will gladly assist you.
Puerto Rico, Alaska, and Hawaii:
UPS does not offer ground service to these areas.
Shipments are via UPS second day air only.
UPS does not guarantee 2nd day service in Alaska and Hawaii.
Charges depend on package weight - Customer Service will gladly assist you.
Virgin Islands:
Orders being sent to the Virgin Islands will be sent by
U.S.Mail. Charges depend on package weight - Customer Service will gladly assist you. |
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QUESTION: |
What if I need a special delivery date? |
| ANSWER: | For rush and personalized orders that are needed in hand
by specific dates please e-mail Customer Service at
customerservice@smilemakers.com
or call 1-888-800-SMILE (7645). Please include your Customer Account number that is located in the top left corner of your
screen after you log in and the Order Number you receive
after your place your order. Special shipping
charges will apply. |
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QUESTION: |
How can I return something? |
| ANSWER: | Returns are rare at SmileMakers®, but if for any reason you're
not totally satisfied, you can return the merchandise for a
full refund. Simply call 1-888-800-SMILE (7645) to speak with a
representative and we'll arrange to pick up your order. |
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QUESTION: |
What are the methods of payment options? |
| ANSWER: | We offer businesses and organizations with established
accounts the option of paying for their order after it is
received. Just pay from the invoice included in the package
within 20 days of receiving the merchandise.For individuals,we welcome:
Master Card, Visa, Discover, and American Express
OR
You may mail in your order with a check or money order payable
to SmileMakers®with your order: SmileMakers®
P.O. Box 2543
Spartanburg, SC 29304 |
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QUESTION: |
What if I'm not happy with my order? |
| ANSWER: | SmileMakers® guarantees everything we sell, 100%.
Complete satisfaction. It's that simple. If your order
doesn't exceed your expectations, just call us and we'll
exchange it or send you a full refund. Your business is that
precious to us. |
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QUESTION: |
Is there a minimum amount I have to order? |
| ANSWER: | There is no minimum amount that you have to
order. However, there are minimum shipping and handling
rates. |
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QUESTION: |
What are the shipping and handling rates? |
| ANSWER: | If Subtotal Is: ------------ Add to Order |
| Up to $39.99 ---------- $7.95
$ 40.00 - $ 59.99 ----- $8.95
$ 60.00 - $ 79.99 ----- $9.95
$ 80.00 - $ 99.99 ----- $10.95
$100.00 - $249.99 ----- $11.95
$250.00 - $499.99 ----- $14.95
Over $500.00 ---------- $19.95 |
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QUESTION: |
Can I order online? |
| ANSWER: | SmileMakers® now offers online ordering.
Just click on any of the departments located on the left side of the page. |
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QUESTION: |
How do I get an additional copy of an invoice? |
| ANSWER: | It's easy to check on ALL the orders you've placed with SmileMakers® -
whether you ordered via fax, phone, or internet.
Simply click on the Order History link located in the blue bar at the top of the page.
From there, you can see the detail of previous orders
and even print a copy for your records.
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QUESTION: |
Which states does SmileMakers® collect sales tax for? |
| ANSWER: | SmileMakers® currently collects applicable sales tax for CA, GA, IL, KS, MA, NC, NJ, NY, PA, RI, SC, TN, and VA.
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QUESTION: |
¿Ofrecen servicios en español? (Do you offer service in Spanish?) |
| ANSWER: | Sí. Ofrecemos servicio en español por teléfono.
Por favor, llame a uno de nuestros representantes quien con gusto le atenderá.
(We offer service in Spanish by telephone. Please call one of our representatives and they will be pleased to help you). |
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QUESTION: |
Need a larger Quantity? |
| ANSWER: |
If you’re looking for a larger quantity on any of our products please call 1-888-800-SMILE (7645) for a free quote. |
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QUESTION: |
I have a balance due to Smilemakers.
Can I transfer this balance to my credit card? |
| ANSWER: | Yes, please call 1-888-800-SMILE (7645), and we'll be happy to transfer it for you. |
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QUESTION: |
How do I remove my address from your mailing list? | | ANSWER: |
At SmileMakers, we care about the environment. If you receive more than one catalog or if you would like to be removed from our mailing list, please mail or fax us the address area from the back cover of each catalog received. Indicate the correct address, or that you no longer wish to receive our catalog.
Mail to:
SmileMakers Mail Preference, P.O. Box 2543, Spartanburg, SC 29304-2543.
Our Toll Free Fax number is 1-877-567-SMILE (7645).
We sometimes share our mailing lists with other reputable companies. If you'd prefer not to receive these mailings, send us a note with your name and address exactly as it appears on the back of your SmileMakers catalog.
. If you would like to remove your name from ALL mailing lists, go to www.dmachoice.org and select the ‘Remove my name from those lists’ button on the left.
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